Return and Refund Policy
1. Returns
At Ever Bright Cleans, we strive to provide exceptional cleaning services to all our valued customers. However, if for any reason you are not fully satisfied with our services, we offer a hassle-free return process within 30 days from the date of your initial cleaning appointment.
To initiate a return, please contact our customer service team at info@everbrightcleans.com or call 267 726 5270. We will guide you through the return process and address any concerns you may have.
2. Refunds
Upon receiving your return request, our team will assess the situation and verify eligibility for a refund. Refunds will be issued in the original form of payment used for the initial cleaning service.
Please note that refunds may take up to 7 days to process, depending on your financial institution’s policies.
3. Eligibility Criteria
To be eligible for a refund, the following criteria must be met:
- The return request is made within 30 days from the date of your initial cleaning appointment.
- The cleaning service was not satisfactory or did not meet your expectations due to reasons within our control.
4. Exclusions
The following situations are not eligible for refunds:
- Changes in personal circumstances or preferences.
- Damage caused by the customer or third parties after the cleaning service.
- Failure to adhere to our recommended cleaning maintenance guidelines.
5. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact us at info@everbrightcleans.com or call 267 726 5270. Our dedicated customer service team is here to assist you.
6. Amendments
Ever Bright Cleans reserves the right to amend or update this Return and Refund Policy at any time without prior notice. We encourage you to review this policy periodically for any changes.
Thank you for choosing Ever Bright Cleans for your cleaning needs. Your satisfaction is our priority, and we appreciate your trust in our services.